akasia Platform Privacy Notice

This page describes what we collect when you use akasia and how we keep that data protected. Our privacy practice is straightforward: we collect only the information necessary to verify your account, process your deposits and withdrawals, and comply with standard regulations.

When you create an account on akasia, you provide your email, password, name, and date of birth. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer through mobile banking, local payment, online payment, and e-wallet, we collect transaction details. When you request a withdrawal, we confirm your identity and destination account. All this information is protected by standard encryption and is not shared with external parties beyond what is necessary for payment processing.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What we collect on akasia

We collect information in two categories: account data and transaction data.

Account data: We collect your email address, password, full name, and date of birth when you register. Your email is used for account recovery and support contact. Your name and date of birth are used to verify your identity before your first withdrawal. We also store your phone number if you provide it.

Transaction data: When you deposit or withdraw, we record the amount, payment method, timestamp, and outcome. When you play games on akasia, we record your stakes and results. This data helps us generate your account history, which you can view at any time in your account settings. We also use transaction data to detect fraud and ensure compliance with standard practices.

How we use your data on akasia

We use your account data for three purposes: account management, payment processing, and fraud prevention.

• Account management: Your email and name allow us to identify your account, process your login, and send you account-related notifications such as withdrawal confirmations.
• Payment processing: Your transaction data enables DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. We share only the minimum details required — your name, account number, and transaction amount.
• Fraud prevention: We analyze transaction patterns to detect unauthorized access or suspicious activity. If we detect fraud, we may suspend your account pending investigation.

We do not use your data for marketing. We do not sell your data to third parties. We do not use your information to build advertising profiles.

Third-party processors and data storage

Our servers may sit outside your jurisdiction. We use secure cloud infrastructure to store your data. Your payment details are processed by your e-wallet provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) or your bank (online payment, e-wallet, mobile banking, local payment). These providers apply their own privacy and security standards.

We do not send your full identity document to third parties. When you submit a photo of your ID for verification, we store it on our secure servers and do not forward it to external processors. Our team reviews it internally to confirm your account.

We may disclose your data if required by law. If a court order or regulatory authority requests your information, we will comply. We will notify you of such requests unless legally prohibited from doing so.

Cookies and local storage on akasia

Our website and app use cookies to keep you logged in and to remember your preferences. A cookie is a small file stored on your device. When you log in to akasia, we set a session cookie that expires when you log out or after a period of inactivity.

We do not use tracking cookies. We do not use third-party analytics that profile your behavior. Our cookies serve only to maintain your session and allow you to navigate akasia without re-entering your password.

Your browser or device allows you to delete cookies at any time. Deleting cookies will log you out of akasia, but your account data remains secure on our servers. You can log back in with your email and password.

Your rights regarding your data

You have the right to access, correct, and delete your data on akasia. You can view your account information and transaction history at any time in your account settings. If you notice an error in your name or email, contact our support team and we will correct it.

If you wish to close your akasia account and delete your personal data, contact our support team. We will delete your account, including your name, email, and transaction history, within a reasonable timeframe. We may retain some anonymized transaction data for compliance and fraud prevention purposes.

Players across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta have the same data rights. Our commitment to transparency and data protection applies equally to all users.

Contact and questions

If you have questions about our privacy practice, contact our support team via in-app chat or email. We respond in English and Indonesian during extended hours. We will clarify our policy and address your concerns.

We review and update this privacy notice from time to time. Material changes will be notified to you via email or in-app notification. Your continued use of akasia after such changes constitutes your acceptance of the updated notice.

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